Pav's Favorite Eyeshadow Palette

Yes, all our products are 100% vegan and cruelty-free. We are committed to ethical manufacturing practices and do not test our products on animals at any stage of product development.

Most of our products are formulated to be suitable for all skin types, including sensitive skin, unless otherwise stated in the product page. We use high-quality, ethically sourced ingredients to ensure they are gentle yet effective.

However, we always recommend patch testing a new product before full application.

How can I track my order?

How long does processing and shipping take?

Do you ship internationally?

What's your return policy?

What's your refund policy?

What's your cancellation policy

How can I get in touch with customer service?

Testimonials

I got this for my cousin and he was so happy with it! He won’t stop talking about how funny and considerate it is. He said the soap smells heavenly. The store owner was also so friendly and communicative. Absolutely love and would purchase again!

Natalie

Everything came beautifully packaged and organized. Communication with owner was amazing. Wonderful product and very creative and thoughtful. Will be a returning customer. So happy i went with this shop over the other ones i was looking at.

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The gift set was so beautiful. I loved the set and so did my friend!

Elizabeth

My bestie LOVED, LOVED it!

CiCi

My friend loved it. It made his day.

Samuel A

I positively love my order!~ thanks for sending it early YOU ROCK!

Erin K

SHOP

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• Shipping Policy
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• Privacy Notice
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EXPLORE

• Search
• Shipping Policy
• Refund and Cancellation Policy
• Privacy Notice
• Terms of Service
• Do not sell my personal information

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• Search
• Shipping Policy
• Refund and Cancellation Policy
• Privacy Notice
• Terms of Service
• Do not sell my personal information

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Absolutely! We prioritize the use of natural and ethically sourced ingredients in our formulations. Each product page on our website provides detailed information about the ingredients used.

Yes, our products (unless stated otherwise in product page) are designed to be gentle enough for sensitive skin. However, we always recommend patch testing a new product before full application.

Once your order is shipped, you will receive a tracking number via email. You can use this number on our carrier’s website to track your order’s progress.

For US/CA customers: You can expect to receive your order within approximately 5-11 business days from the date you placed it, depending on shipping method and your address location. We appreciate your patience and understanding as we work to ensure your order is delivered to you as quickly and efficiently as possible. If you have any questions or need further assistance, our customer service team is here to help.

• Processing Time: After placing your order, please allow 3-5 business days for us to prepare and pack your items.
• Shipping Time: Once your order has been processed, it will be shipped out. The shipping phase takes an additional 3-6 business days for your order to be delivered to you.
• If you need the package faster you'll be able to upgrade shipping method during checkout where additional shipping cost and estimated delivery time will be calculated.

For International customers: You can expect to receive your order within approximately 7-28 business days up from the date you placed it, depending on shipping method and your address location. We appreciate your patience and understanding as we work to ensure your order is delivered to you as quickly and efficiently as possible. If you have any questions or need further assistance, our customer service team is here to help.

• Processing Time: After placing your order, please allow 3-5 business days for us to prepare and pack your items.
• Shipping Time: Once your order has been processed, it will be shipped out. The shipping phase depends on your address location and shipping method is which typically range from additional 6-21 business day
• If you need the package faster you'll be able to upgrade shipping method during checkout where additional shipping cost and estimated delivery time will be calculated

Yes! However, currently, we ship to select countries outside of our base including Thailand, Australia United Kingdom and Germany. Please check our Shipping Policy page for a list of countries we ship to and the associated shipping rates.

We offer a 30-day return policy for products that are in their original, unused, undamaged condition and packaging. Please note that return shipping costs are the responsibility of the customer.

Non-refundable Items

• For personal hygiene reason, we are unable to accept return and refund on Lip products such as any type of "Lipsticks", "Lip Gloss", "Lip Plumper", "Lip Liner and Lip Care products such as "Lip Conditioner" and "Lip Scrub"
• Please note, sale items are NOT eligible for return/refund. The only exception is for when/if the product is defective or not as described.

Please check out "Refund Policy" for more details on how to initiate your return process and timeline when you'll receive your money back.

Eligibility for Refunds

• Time Frame: Refunds can be requested within 30 days from the date of product delivery. To be eligible for a refund, your item must be unused, undamaged in the same condition that you received it, and in its original packaging.
• Proof of Purchase: Please provide a receipt or proof of purchase (e.g. your order#) along with your refund request.

Non-refundable Items

• For personal hygiene reason, we are unable to accept return and refund on Lip products such as any type of "Lipsticks", "Lip Gloss", "Lip Plumper", "Lip Liner and Lip Care products such as "Lip Conditioner" and "Lip Scrub"

Please note, sale items are only eligible for refunds if the product is defective or not as described.

Process for Requesting a Refund

STEP1 Contact Us: To initiate a refund, please contact our customer service team at CareTeam@MomentsOfReset.com or fill out contact us form SUBJECT LINE "RETURN/REFUND"

Provide your order number, name, address, and reason for the refund request.

STEP2 Return Shipping: If your return is accepted, you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We will create return label and share with you via email. Items will be shipped to:

Moments of Reset
PO Box 623
Madison, NJ
07940

Returns must be postmarked within 30 days from the initial delivery date to be qualified for FULL refund. For orders postmarked after 30 days from the initial delivery date, we're currently unable to process and offer refunds at this time.

STEP3 Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

STEP4 Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days after receiving your return.

• Products that have been used and/or returned with damage(s) and/or without their original packaging
• For personal hygiene reason, we are unable to accept return and refund on Lip products such as any type of "Lipsticks", "Lip Gloss", "Lip Plumper", "Lip Liner and Lip Care products such as "Lip Conditioner" and "Lip Scrub"
• Items sold as a Kit not fully returned as a Kit (e.g. missing item(s) in the kit).
• Sale/clearance items
• Returns postmarked more than 30 days following delivery date.

A refund will be issued after your return has been processed, which may take up to 30 business days after your return is received at our warehouse. Once your refund has been issued, you will receive a confirmation email detailing your return and refund amounts.

Cancellation Window

• 3-Hour Window: Cancellations must be requested within 3 hours of purchase to be considered. We process orders quickly to ensure timely delivery, so it's crucial to contact us as soon as possible if you wish to cancel.

How to Request a Cancellation

1. Contact Us Immediately: To request a cancellation, please email our customer service team at CareTeam@MomentsOfReset.com 3 hours of your purchase. Include your order number and the reason for cancellation in your message in the subject line "CANCELLATION".
2. Confirmation of Cancellation: If your cancellation request is received within the 3-hour window, we will do our best to halt the order. Our customer service team will review your request and inform you via email whether the cancellation was successful.

Situations Where Cancellation May Not Be Possible

• Order Already Processed: In some cases, it may be too late to cancel an order if it has already been processed for shipping. If this occurs, you may still return the item once received, subject to our return policy.
• Custom or Personalized Orders: Orders for custom or personalized items may not be eligible for cancellation if production has already begun.

Refunds for Cancelled Orders

• Successful Cancellations: For orders successfully cancelled within the 3-hour window, a full refund will be issued to your original method of payment within 30 days

Questions?

If you have any questions about our cancellation policy or need further assistance, please don't hesitate to contact our customer service team at CareTeam@MomentsOfReset.com . We're here to help make your shopping experience as hassle-free as possible.

You can reach our customer service team via Contact Us or through "Lily", our website’s live chat feature