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Shipping Policy | Moments of Reset

When will my order be shipped?

Our processing time typically takes up to 24-48 hours for the order to be packed, processed and shipped.

Weekends and national holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Tracking information for your shipment will be updated and available within 24 business hours of shipment.

 

What's your shipping method and cost?

We charge a flat rate shipping fee, depending on your preferred delivery speed.

For standard delivery 

  • We charge a flat rate of $5 shipping fee (per recipient address).
  • Packages are shipped via USPS Priority with tracking.
  • We typically process and ship our orders within 24-48 hours.
  • The package should typically arrive within 3-4 business days AFTER shipped (or 3-6 business days after you submitted an order). You will be provided w/ estimated delivery date once your package is shipped. 

For express delivery 

  • We charge a flat rate of $19 shipping fee (per recipient address).
  • Products are shipped via UPS 2nd day with tracking
  • We typically process and ship our orders within 24-48 hours.
  • The package should typically arrive within 2 business days AFTER shipped (or 2-4 business days after you submitted an order). You will be provided w/ estimated delivery date once your package is shipped. 

For any promo shipping

  • Packages are shipped via USPS Priority with tracking.
  • We typically process and ship our orders within 24-48 hours.
  • The package should typically arrive within 3-4 business days AFTER shipped (or 3-6 business days after you submitted an order). You will be provided w/ estimated delivery date once your package is shipped. 

 

Can I change my shipping address after placing an order?
If you have entered an incorrect shipping address, please contact us as soon as possible

In some cases, we may be able to change your address after being shipped. UPS charges a $17 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

 

Will my package require signature?
No

 

What if my package is lost or stolen?
Moments of Reset is not liable for lost or stolen packages in which have been confirmed by shipping carrier as "Delivered"

 

Do you ship internationally?
While we are a U.S. based company and we are determined to spread our impact worldwide, we sincerely apologize we do not currently ship outside the U.S. Our worldwide launch is expected to be on June 1st 2022. Thank you so much for your interest!